I buy quite a few things from Zavvi and have never had a problem to date. Most recently I bought the xbox game 'Rocksmith' off them and as always the site was easy to use. I got my confirmation mail and a few days later my game arrived in the post.
Yes I would recommend Zavvi to friends and already have!
I bought an Eve Lom Dynaspot 10 ml as they were offering a free 15ml sample of Eve Lom TLC Radiance cream. The order came and only the dynaspot arrived. I contacted them as to the free sample and they told me the offer did not apply to my order. I re-checked their page and whereas the offer was on up until yesterday (22/3/13) the offer was now removed from the site. This site clearly lures you in with good offers then does not honour them once they have your cash. AVOID!
Update 21/05/2013 Beauty Expert customer services e-mailed me today (after ignoring me for 2 months) offering a goody bag of samples if I change my review to a more positive one. All I can say is I can't be bought and now change my review from 2 stars (a bad experience) to 1 star (very bad/unacceptable). A company can't ignore you for 2 months then come and try and bribe you with a few free samples to change your review. Bribery = 1 star review!
Ordered quite a lot from very. Not had a problem with delivery or customers services. Occasionally had problems with the web site not accepting certain types of payment.
Only other thing to mention is that dates are often not given when you order online. Only way i've found around this is to order by phone to get a date. Occasionally they have phoned me to change the delivery but to date always so far to deliver on an earlier date or confirm a time window on the day to deliver.
If it wasn't for the web site problems I would have given them 5 stars.
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