I've always had great customer service from T-Mobile so I've been renewing my flext plan for the last few years. Unfortunately they no longer do the flext plan, so new customers can't have it.
I've been a little disappointed recently that they haven't had any of the new Windows Phone 7 devices to chose from, so I had to go the 3rd party upgrade route to actually get a good phone; that shouldn't detract from the fact that I get excellent reception with no dropped calls in the places I usually go.
My T-Mobile contract had been up for a few months but I was hanging on for a phone I wanted, unfortunately T-Mobile decided it wasn't worth having. Fortunately I had read about 3rd party upgrades on a forum somewhere, which I'd never heard of before. After a bit of investigation I had the numbers of a few companies, the Carphone Warehouse being the biggest and only one I recognised however the person I spoke to was unfriendly and unhelpful. After some research on some of the others I decided to call up Chitter Chatter. I spoke to a guy called Daniel who had a friendly telephone manner and was very helpful. He called me back after 20 minutes and we sorted out the formalities and a couple of days later my new phone arrived.
I ordered a cover for an HTC Titan on the 2nd of November and 10 days later I have yet to receive any dispatch confirmation or the item itself. The item was listed in stock and is still listed as in stock.
Luke FitzGerald found this review useful
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