Charlotte & Co

Lovely Product Great Service Poor Presention

The Dressing gown I purchased was fantastic quality, really please with it, my mum hasn't taken it off! The contact I had with customer services was very pleasant and they were able to deal with my query very quickly and efficiently. The only thing I was a little dissapointed by was the way the goods were packaged. I understand that you probably offer gift wrapping as an added extra, however the item I purchased was over £200 so I would have expected a little more attention to detail to be paid to the way it arrived. I thought it took away from the specialness of the item and made me question the brand image a little.

09 November 2011

Reply from charlotteandco.co.uk

Please accept our apologies - all full priced items should arrive in a satin gift bag. We would be happy to send you the gift bag you should have received for future gift use. Best Wishes, Charlotte.