Even though I did not pay extra for speedy delivery - the laptop arrived the next working day.
Unfortunately, it was not the laptop I had ordered - the Intel i3 processor was not correct and the laptop I received had an inferior processor.I emailed the sales and returns department but the emails were returned as their inbox was not accepting emails. I also emailed the sales and returns department of Box.co.uk (the parent company) - same result - my emails were bounced back. I used their online form to contact them (both at saveonlaptops and Box) - but when I hit submit I got no message to suggest that my contact form had been accepted.
I was now much more frustrated by their attempts to avoid dealing with me than I was by the delivery of the wrong product, and was going down the small-claims and county-court route to seek redress. However, one of my online contacts must have got through as I got a response from them to raise a returns RMA.
Based on my lack of ability to contact them before, I decided against trying to return the laptop - I had no confidence that they could handle a return and I doubt that I would see it or a refund again.
The delivery is great - but their after sales service stinks. They would be a thousand times more successful if they had a reasonable after-sales service.
Having waited in all day, they didn't deliver and when I called them they simply said the item had not been put out for delivery and that it would now be delivered tomorrow instead. No apology, no compensation.
Comet just haven't grasped the concept of good customer service.
Having waited in all day they failed to deliver. I called them and they just said the item had not been put for delivery that day, and it would now be the following day. No apology, no compensation.
They just do not understand the concept of customer service.
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