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Reviews (1)

Richer Sounds

What a fiasco - you have been warned!

I wanted to hear some AV amplifiers in action. Not possible in first branch. Not possible in second. Tried again. This time the phone was answered by Niall(?) who could not have been more helpful. Good demo - picked the amp. They didn't have a black one in stock so he tracked one down to another branch (where I started!) and reserved it for me - top marks Niall.
Slight problem - the store wanted £50 more for the black one over the silver!! This seemed to me rather sharp practice so finally negotiated/took the 5 year insurance instead, not very impressed but now the proud possessor of the 540 for £220. Got it home, eagerly opened the box only to find ... no remote! Call back to the store: it was an open box item so all the bits aren't necessarily there! A "replacement" remote would cost extra!! Deeply unimpressed by this even sharper practice. After a full exchange of views sense finally prevailed - so a new remote should be in the post. A week later and it still hasn't appeared.

Clearly some experience of horse trading is required for dealings with RS.

I called to chase the missing remote only to hear that it had been returned to them because no one was to home to receive it - strange that the postman did not leave the usual "We tried to deliver ... collect from sorting office" note - but anyway, they would resend it.

The missing remote arrived today but chipped and scratched - it has clearly been in use for some time. This isn't what I bargained for (in every sense) so I've asked the shop to find a new one otherwise they can take the whole lot back.

They can't/won't provide a better one - so it has to go back, 16 days after getting it!

During this period John Clayton Operations Director at RS has twice corresponded, via AVforums, to apologise and to state that the stores will do better - it's not very evident they can!

John Hedges´ profile

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John Hedges
Reviewer
Male, 1945
United Kingdom

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