The website is very clear and easy to use with a wide choice of good value arrangements and the delivery service generally works well.
However, if you need to contact the customer service then there are some issues. I have had to wait up to 20 minutes for them to answer the phone and then the person I spoke to was not authorised to make a very minor change to the message.
One another occasion the recipient sent a photo of the flowers to thank us and we thought that we had been a bit short-changed, but customer service confirmed that the florist had supplied the correct number of stems. So take a good look at the photo and make sure you know what you're getting as it may be smaller than you think.
Online order tracking would also be a big improvement - at the moment if you want confirmation of a delivery you have to send an e-mail and wait several hours for a reply.
Laterooms is an excellent way to book hotels with very competitive rates and a user-friendly website.
The main reason I choose them rather than some of the other hotel booking websites is because they have a good range of properties in our local area.
I have made many bookings for colleagues via laterooms and there has only been one occasion where the hotel was not expecting them - which may have been the hotel's fault! In addition, the hotels have always adhered to the rate which laterooms has quoted.
The only complaint I have is that sometimes the rates displayed on the summary page are not available when you click on them - or require a 2-night stay.
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