John Mason´s profile
Reviews (2)
Orbit Print Ltd
What was usually 100% has now dropped in quality and delivery,very sad as i`m a regular customer.
The Order turned up faulty,print quality very poor,Orbit sorted out asap,second canvas arrived broken as the packaging was to small and tight which meant if it was knocked/dropped the canvas inside would be damaged,which it was,a broken frame.So,third time lucky and getting a little stressed now as this a canvas for a bride and groom who were due to collect it in 4 days time.Third canvas arrived in perfect condition which was only by pure luck as the box was the same as the last damaged one.I had told Orbit about the wrong packaging which they said they would sort out but did`nt, the original box was bigger with a lot of packing inside which was perfect,so why didn`t the other 2 come the same way?
A little concerned about all this as I have been using Orbit for years with no problems at all,and still have orders from my Brides &Grooms for future canvas`s (i`m a wedding photographer) and I cannot live with the fear of poor quality or damaged item with every box that arrives at my door.
The guys were helpful but I felt like this wasn`t as important to them as it is to me and my business.I really hope this was just a run of bad luck from both the printing department and the packaging department.
After all the problems it would have been nice for Orbit to have called me to see if everything was ok or at the very least an email,instead,all I got was this email about feedback.
Reply from Orbit Print
Lenses For Hire Ltd
Outstanding service.
As always the team were friendly and helpful,the lens was dispatched straight away and the service they provide is fantastic.Highly recommended.
John Mason´s profile
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We have upgraded our packaging procedures following a review of your feedback last week. Hopefully this will decrease the chance of courier damages in from here on out. Thank you for providing constructive feedback!