My experience is only from ordering games, although the delivery is free, it does take a while compared to other companies such as Shopto.net for orders to be processed and delivered. Shopto can have the order processed and ready for dispatch within an hour and through your letterbox the next day!! Takes the hut 12-24 hours to process and then 3-5 days delivery......SLOW
Bought a Berghaus Mera Peak jacket from Outdoormania, best price on the web, however this company severely lacks customer service in the form of communication. Emailed twice with queries.....one week on still nothing, so I took my business elsewhere. Not good practice for a company!! If you know exactly what size etc you want im sure you will be fine, but dont expect any answers to your questions!!! :-S
John found this review useful
I have been buying outdoor equipment over the internet for a number of years now. Webtogs is definitely the best customer service I have received, great range of gear, good prives and no hassle buying or returns. Free postage even to N.Ireland which alot of stores do not provide, plus there is a pre-paid postage stamp for returns! The website is easily navigated, and has an in-depth 'my account' system for after sales service. Without a doubt my first port of call for outdoor gear!
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