I spend over 30 min on the phone trying to sort simple issue with them, and at the end I end up with nothing what was promised.
The CS is terrible as they seems like you bother them as a customer who try to figure out why the promises aren't kept!
UI placed an order for 205 pounds. next day I received phone call from BBR telling me my name is wrong. I spelled my name..no change. Apparently bank declined transfer .
So I had to call the bank which told me there isn't any transfers declined.
Back to BBR.
Oh yes sir it wasn't declined by bank but our system ( ??? )
Then telling my that they not proceeding over 100 pounds with my order. So they offerer bank transfer. I realized bank transfer takes money form Debit card...
Terrible waste of time and nonsense claim about my credit card.
Steer clear from this company.
My delivery was exactly on 4pm on my 4 to 6 pm delivery time.
Good if I would be at home.
I came 5 min after 4 and saw card '' We missed you''
I called and they absolutely lied to me an all counts.
That they will call me back and ( after 2 hours I had to call them ) that they cancel my order. ( I WENT TO TESCOS )#
3 days later they took money from my bank account ..GREAT
I spend money on solving this from phone ( they dont reply to mails ) and they didnt offer conpensation either ( out of pocket expences)
All in alll lame asda you are LAME
Will not use them anymore
I pop in the shop today and just wanted to know if there is any posibility to get shirt for around 20£.]
After asking the question the person looked me like what the hell Im asking for???
And blankly replied NO.
I would normaly like to know the prices but after this treatment I left the store and never will come back.
If you are cyclist enthusiast this is the site to go.
Free delivery on everything, best prices and good customer service.
Only one thing what let them down is the 1 class royal post delivery.
THese guy from royal post stole ehrm... package when I refused an order ( after talking to Chain reaction ) and it has been '' lost '' .
would be nice if there would be sing for delivery but other than that the chain reaction are amazing :)
Ok so I placed an order and cancel it afterwards because I find the product cheaper elsewhere.
After sending mail I received confirmation mail that I the order is cancelled and the refund takes 3-5 days.
Now its 8th day, still not refund and they dont reply to my mails.
Avoid them unless you ready for rip off.
After reading the reply I see you don't know whats going on inside your company.
I cancel order on 6 august that's 8 working days today so your claim that refund is issued in 5 days is false.
I contact by mail bison and got reply from DAN R customer service rep.
And that is the same person I send 2 mails regarding this issue and He didn't reply. So this behavior is no OK not in any means.
So i contacted them by mail again describing what happened and they just dont reply. cannot even keep their word as you can read from theirs reply...
Also I found out I received the refund on 6th day so they dont keep their promises, what a shame because if they wouldnt ignore mail this review wouldnt happen.
I must say after placing an order for this bike ( for very good price ) and reading reviews afterward I was bit panicking.
The bike was delivered as prescribed and fast delivery as well.
I cannot give better ratting because my personal experience with them was very good.
They misleading on product descriptions! Fortunatelly I have made photo of description before I bought a PC for 1000 pounds and shocked afterwards I realised, that the graphics is lower class. After talking to them they ensured me that the graphics I have is the correct one. BUT after showing them the picture they shut their mouths and had to sort it out! Outrageous.
And after contacting Customer services I had to give 2 stars less than I normally would.
The problem is that they telling one thing but doing something different and then try to blame you and thats the reasont for this ratting.
Im waiting for my correct items for over week now.
I will see how their attitude goes but so far they dont deserve higher ratting.
Updated to 1 star. There isnt comunication since I send the package back. I hope I will not have to get trading standarts involved.
Ok update (last one) I received email confirming delivery for today.
So at the end good I changed it to 4 stars.
LAST UPDATE. After having chat with superfit the were more than generous with replacing my product. They were amazing its my final 5 stars rating. They are really good and if something goes wromg..well read my story :)
Im sorry my feedback was token this way, very sad.
You have say you call me?
I have spoken with Jonathan over mail no over the phone.
I did gave you 2 stars because I cancel the order and you confirmed that.
But in reality it wasn't cancel , thats why I gave 2 stars.
The fact I decided to take it afterwards was matter of feelings for you, but wouldnt do it again.
And yes you can bet that was last time I was shoping there, awful Customer Service, good products...
And yes you are right, I could just refuse the order and this review would never happend.
Luke found this review useful
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