Stephen´s profile

Reviews (2)

Obtuse and Evasive

Expansys cancelled my first and last order with them before it was even completed.

I placed a pre-order with them as they promise on their web site that they're the first to have stock. The page for the product which I'd ordered, stated a release date for the product which was subsequently missed, the page was taken down without an explanation even though I asked for one (I asked because I was concerned if they weren't selling the item any more how committed to completing my order in a timely fashion would they be).

After the published release date my brother ordered the same product from a competitor. On the day of delivery of my brother's item, I sent Expansys a request to address my concerns with a deadline of the end of following day, Expansys promptly cancelled my order.

I had previously phoned their customer support line who when question about ambiguities on their web site asked me, 'What do you expect me to do about it?' that is not to mention the length of time before anyone actually answered the phone!

Needless to say, I made an order with the competitor and have already received the item. In dealing with other merchants where I've had a less than exemplary experience they sometimes come back to me asking me how they can improve their service and I'm always happy to offer helpful feedback.

In the case of Expansys I wouldn't know where to start, except to conclude as I started this review I'm not using them again.



I got exactly what I wanted very quickly. I can not comment on their customer support team because I haven't needed to use them which is exactly the way I like it!

Stephen´s profile

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Male, 1977
Winsford, United Kingdom