Ordered a dishwasher for a Sunday delivery. I had arranged this specifically as it was the only day I could be in to accept the goods. All email confirmations of purchase and processing received as expected. I logged on to Know How at 10pm the evening before delivery as instructed to find out my delivery slot. This was confirmed on their site as 14.30 - 18.30... all very acceptable.
Then woke up on Sunday morning to a message on answerphone to say they wouldnt be deliverying due to lack of stock, and to phone a number that according to the last email I received was closed on a Sunday.
This is what I call unacceptable service. They will not be getting away with this - I am going all the way to the top. On the basis of this experience I will never buy online from Dixons, PC World or Currys and I urge everyone to do the same.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.