Hugh L ´s profile

Reviews (2)

Faculty-X

great system, awful software.

Faculty X delivery was good and the package was fine. The Solwise units now work very well but setting them up was a pain because the instructions are dreadful. Why can't anyone with a technical brain right simple step by step instructions? The first install of the management software to a Windows 7 failed. That could not be removed and wont communicate or reinstall, it just error codes and crashes. Re -installed from web download still wont work either. Finally got the things set up with an old XP machine. Solwise get your act together, its as good a product as the TP-LINK ( suspiciously similar!) and cheaper but your execution is awful.

Bathstore

Poorly designed shower cubicles

Poor design of shower glass panels means our shower has been leaking water into an area where it was difficult to see for the last nine months. The aluminium extrusion on the non opening section that sits against the tray has a ledge that collects water, is difficult to clean and also has a hole at each end that lets collected water leak out of the cubicle. Appalling stupid design and its still in store now. Ours has a sliding door, the lower guide rails also collect water and channel it to either end where it too leaks out onto the floor. I had to drill small drainage holes to allow water to release back into the cubicle and seal the holes that let it leak out. Unfortunately I didnt spot the holes in the non-opening section so I don't know how much long term damage to my home this has done. Now I have removed the glass shower panel, I can see where a wood framed, tile covered, cover panel has distorted from water seepage and it looks like the distortion has damaged tile grout in a number of places. I will be seeking redress, the 14 day rule is irrelevant here as the goods were not designed correctly in the first place and therefore unfit for purpose.

02 April 2013

Reply from Bathstore

Hello Hugh

I am very sorry to hear that you have encountered an issue with your shower enclosure that was installed 9 months ago.

Could I ask that you please contact me on the number below, providing your order number, I will then be able to retrieve your order details to ascertain the product range, and offer you further advice / assistance.

Kind regards

Paula Davies
Customer Service Manager
Bathstore
08000 23 23 23 option 3

Hugh L ´s profile

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Hugh L
Reviewer
United Kingdom

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