I bought a pergola of this company that deliver in 2 to 3 days well on day 4 i head not had this, i requested delivery to be on a wednesday. i got an email telling me it would be Thursday. well thats no good to me.so i called them and i got the most unexpected display of customer service that i have ever had in my whole life. the guy i spoke to automatically argued with me for what reason i dont know. then told me they will probably never be able to deliver my goods. so i said that in the case then i will have to cancel my orer then wont i. there reaction was to just hang up one me. can you believe that. i cant. so i have been emailing for days to get this confirmed that it is cancelled and i will be getting my money back. i will be contacting my credit card otherwise. my suggestion forget edecks. there are many other sites and shops that you can go to, avoid these like the plague.
i would be very interested to know what the owner of the company thinks about his rude staff that hang up on you and treat you like crap. customer service agent Sean what a vile creature. i would sack any member of staff like this in my company
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.