The products are great. (overpriced when you consider the amounts of actual expensive ingredients in a typical item). But twice I have had an issue with the delivery of items ordered online. I order online because I usually prefer the subtlety of the retro lush products compared to the over-scented and over-priced store stuff. The first time my order did not arrive to my address in the expected 5 working days so I let them know and the customer service via email was great, they sent out the item again with no fuss. The second time I ordered, the same thing happened. No item, no calling card from the postie. I felt uncomfortable complaining a second time and my email was received somewhat frostily. I did ask why there seemed to be a problem delivering to my address so I could ask my neighbours if it was likely they've been stealing my post. But they did not give any advice. This means I am now very reluctant to order online from Lush as I doubt the package will arrive and i will have to go through the whole awkward process again. :(
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