I wanted to buy a pair of shoes for my husband for his birthday, and liked the Urbis from Soul collection. There was no size chart on the product, even though a message saying to look at the "the chart below" was displaying. So, I contacted them via email.
The first reply I received they obviously did not care to read my question close enough. I emailed again and asked what size I should choose "the European or the Brazilian" and even said I had bought shoes in Brazil before, and knew the sizes were different.
The second reply I received they mentioned the flip flop chart and even put a print screen on the chart.
Here is what they said on the last reply prior to purchasing:
"We confirm you hereby that the size charts for the Soul Collection sent the 19.04. is correct. Furthermore, the same chart will be visible again on our online store during the next week."
Well, I made the purchase and they shipped me a 39 instead of 41 - they sent a European size, and I ordered a Brazilian size, FOLLOWING THE CHART THEY THEMSELVES EMAILED TO ME.
To my surprise they called it "a point of view" and even after I sent them back all the emailed I received from them, they refuse to admit they made a mistake, and refuse to reimburse my shipping costs. Below is their last reply:
Thanks for your mail and this information.
It seems there has been a mixed up between the "flip flop" collection and the "Soul" collection.
Indeed, Flip flops are mentioned in Brasilian size, Soul products are mentioned in European sizes.
If you take the "flip flop" chart in account to order an article of the Soul collection, the shoes will never meet your requirment.
In this regard, we have to remain on our point of view concerning the refund you are asking for.
We remain at your service."
HAS HAVAIANAS EVER HEARD OF CUSTOMER RIGHTS? IS THIS HOW YOU VALUE YOUR CUSTOMERS?
I wrote this at your Facebook group, as you can see the image on this review - let's see if it will simply be deleted.
Markus Zielniok found this review useful
Vi har været annoncør hos Partner-ads i flere år, og er meget tilfredse. Partner-ads er det eneste affiliate netværk jeg kender som ikke koster noget at tilmelde sig og heller ikke nogen månedlig omkostning - man betaler kun provision.
Great selection of organic products! I had been searching for a selection of organic personal care items for days when I found Iherb. They even had free guides/booklets. I ordered for more than US$60 and got an extra discount. Shipping rate was also cheap.
I had to pay duties when the package came to Denmark, but that is not the company's fault.
Jeg er ikke sikker på hvorfor jeg stadig køber tøj hos Ellos. Jeg kan lide deres udvalg og kvalitet, men service er helt sikkert ikke deres prioritet.
Jeg bestilte en frakke hos dem og fik forkert tøj. Jeg ville stadig væk have frakken, MEN jeg skulle betale IGEN for frakke selv om jeg havde sendt det forkerte tøj tilbage til dem - og havde tracking nummer, så jeg kunne se at de havde modtaget pakken. Så jeg betalte for frakken igen og kun efter 1 måned fik jeg betalingen tilbage. I løbet af denne måned, ringede jeg til dem for at spørge dem hvornår jeg ville modtage pengene tilbage - åbenbart synes de ikke at det var vigtigt nok til at underette mig.
Karina Gørtz Christiansen found this review useful
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