I have used Chemist Direct a few times now, drawn in by their cheap prices and claims of quick delivery.
Each time I have ordered with Chemist Direct, all the products I ordered have been displayed on their website as "in stock", so one assumes they will receive their order within a few days.
3 days after placing my order, I contacted Chemist Direct to find out why it hadn't been shipped yet, it turned out that they didnt even have the products in stock. It took me 5 emails to get all the questions answered that I asked in my first email, for some reason, Clare at support doesn't seem to like answering questions, so will just blag you off and hope you dont email her back.
This happened with my first order too. They claim to have products in stock, but they don't, and they don't notify you about this. I had to email them to find out why the delay, before they told me certain stuff was out of stock and then they said they would ship the order the next day.
This is unacceptable though. If I buy something as "in stock" on your website, then it needs to be in stock. You cannot lie just to get extra orders, its outrageous. Then the fact that you dont even communicate with the customer to let them know about the delays, you wait until the customer contacts you! And finally, even then, you do not even reply fully to the emails.
It's now been 7 days since my order and the products still haven't turned up...
Don't use Chemist Direct if:
- You are in hurry
- You need the products to be in stock
- You like answers to your questions
- You like being able to get in touch easily with the company
- You want your products to arrive in time
If you're not bothered about any of that, then sure, it's probably worth using them to save the few % on the products they provide.
I certainly wont be using again.
Lena found this review useful
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