Was looking for refills for a couple of pens I got for Christmas. Searched on Google and Cult Pens came up. Ordered the refills and they arrived the next day, so I decided to have a look and see what else they had - found a great set of Ohto rollerball drafting pens at an unbelievable price. I had to order them as they'd be perfect for my architectural sketching and drawing. Arrived the next day, just the same as the previous delivery. I've been showing off my new pens to my jealous colleagues, who will all no doubt be buying their own sets soon.
Ordered a replacement front panel for my car stereo after being directed to their website from the Sony website. Thinking that Sony are a reputable company, I expected that their spare parts suppliers would also be.
The order was placed on 18th of October last year. I was to "allow 10 days for delivery". Needless to say, nothing arrived within 10 days. I have since written to them about 5 times about the order. Every time, they say the "anticipated arrival date" is some point in the future, normally a couple of weeks ahead of the date I have written to them on. I am sure these dates are just random ones picked off the top of their head. I have now written to them requesting either an actual, confirmed date of delivery or they can just cancel the order.
I am giving them 2 stars, because I don't think they are malicious, just deeply incompetent.
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