JJ´s profile

Reviews (5)


Keen to give good customer service

I recently completed my second order with this company. I had left it really late to order a gift for my son, and then messed up the paypal transaction (my fault) so the order hadn't gone through. I explained the situation and they rushed the order through specially for me. I have previously phoned just for advice on which item to buy and the really friendly guys (all men?) there were very keen to help.


Excellent customer service

Order went through on efficient website. The company then contacted me to say there would be a delay in obtaining the robot kit so they have immediately refunded payment.


Superb service in Leeds and on a Sunday too!

I tried a few companies, but feel lucky that I eventually got Danny. He was really friendly and reassuring, and he responded to my emergency wasp problem with speed even though it was Sunday. He dealt with a huge wasps nest with some unusually nasty wasps quickly and without fuss. He was careful not to disturb nearby nesting birds. All for just £45. I highly recommend him.


Fast delivery but very expensive to return items

Swift delivery of item, but my fault - I had ordered the wrong one. I was prepared to pay for returning the item and buying the correct one from them but got very little interest from them. Mowdirect is slow to respond to customer issues and the cost of returning an item using their collection service is prohibitive: £25 as against £13 by Parcelforce. It will be cheaper to sell the item on ebay as brand new than to try to return it. I won't be buying from them again.


Specialist kidney diet cat food

Excellent service. Delivery is free over a certain value of goods, which mine always are. Very reliable. Never had a problem with them. It is up to you as the purchaser to make sure the goods you buy are suitable for the special diet your pet needs - they do not provide help with that. I have used them many times.

JJ´s profile

profile image of JJ
Female, 1966
Leeds, United Kingdom