I know this item (a software licence) can be tricky, because of the manufacturer not always being on the ball. So I chose Lambda Tek for ordering through, because have always had good experience with them in the past and felt confident that if there were any issues they would sort them. Sure enough, the manufacturer needed a prod to get it right, and sure enough when I contacted Lambda Tek about it they were right on it with their supplier to make sure that the order was fulfilled properly. Best service from real people. Very pleased.
Interparcel.com are a reseller for various courier companies, so they're only as good as the courier companies whose services they are reselling. They offer various services, but my recommendation is to use only the brown 'interparcel economy' service (fulfilled by UPS).
My experience (your mileage may vary) of the services offered through interparcel: Hermes and Yodel are the Ryanair of couriers - if lowest price is the only factor and you don't give a stuff about quality of service, these are for you; CityLink is not especially good, but probably will get it to somewhere near its destination somewhere near the time they said; TNT's 'guaranteed next day' service is a joke - apparently the clock only starts counting from when they pick it up - in my case it was three days before they could be bothered to come and to pick up the 'next day' consignment ('we should have someone in your area tomorrow' - well thank you so much, I'd hate to put you to the bother of having to make a trip specially), and when I tried to claim under the 'next-day guarantee' they said 'but we did deliver it, right the next day after we collected it.' To be fair to interparcel, I could get through to interparcel about this problem, and they were chivvying TNT on my behalf, although not to any great effect.
So now I *only* use the 'interparcel economy' (brown) service, which is fulfilled by UPS. I've used it a lot, and it has always been 100% perfect. Collected on time every time in liveried vans by smart and courteous uniformed drivers, and with a great online tracking system. And in my experience, always delivered the next day, even though the terms do say it could be up to 48hrs (perhaps for more remote areas).
So, all credit to UPS for running such an excellent delivery service, and thank you interparcel for making it available to the masses.
I ordered 10 radiators and some bits and pieces from them. Best prices of anywhere for the radiators (some sundries not as competitive). In this world of next-day delivery the delivery mechanism is a bit of a surprise though. A couple of days after your order you'll get an email with your expected delivery date (in my case I had to chase for that email, but got a prompt and informative reply). My expected delivery date was for 8 days after that (10 days total from order to delivery). And I got a confirmation email the day before the expected delivery date to say yes, it was coming on the delivery date (which did make me wonder if sometimes things don't arrive on the expected delivery date).
All ten radiators arrived well packaged, carefully handled, and in absolutely *perfect* condition. Radiator orders I have placed with other companies have always ended up with at least something dinged, bent, or scratched, at least in some little way and sometimes in a big way. But all of this delivery was flawless. Full marks to plumbnation here.
So yes, I would definitely use them again. But I would make sure that I ordered well in advance of when I needed the stuff, and not make any firm plans until I actually had the goods in my hands. 'Just in time delivery' this is not. But for excellent prices and careful delivery, they did me very well.
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