Peter Richardson´s profile

Reviews (2)


Don't purchase anything with this company!

Don't purchase anything with this company! I've been waiting 2 weeks for a camera tripod I purchased from - it's not marked as dispatched nor do they respond to emails - their phone has a recorded message saying they have 'technical issues' then hangs up on you.

I've reported them to BBC's Watchdog as recommended by another poster here. Beware!

UPDATE 8th Feb - I received an email telling me that they would refund my payment - over 7 business days later I am still waiting - beware of this 'company'!

UPDATE 5th March - still no refund or contact from purelygadgets...

Simply Scuba

Don't use a PayPal account if you'd like loyalty points!

I placed my first order with on Sunday and received the products as promised on Tuesday, all exactly as my wife & I wanted.

However when I logged into my account my order was nowhere to be found, and no 'bubble points' for loyalty. I contacted by both email and telephone only to be told that as I'd used my PayPal account to pay for this order "the bubbles are not allocated to PayPal orders as these are not linked to an account."

Having asked for these points to be transferred to my account, which I'd already created before the purchase. The representative I corresponded with refused to transfer the loyalty points to my account.

So beware: don't use your PayPal account if you'd like loyalty points!

16 November 2011

Reply from Simply Scuba

We do sincerely apologise to the customer for the disappointment caused by this issue. Unfortunately as stated on our web site the loyalty points are gained as an incentive to open an account when placing an order which will then automatically place the bubbles points rewards onto that account. It does state on our Help Pages for BUBBLES procedure to gain the points and Step 1 does state to:- Register for a free online account.
If a customer uses their Pay Pal account the system will not register that the customer is an account holder and the bubbles scheme is also not open to orders placed over the telephone or if using promotional codes/discounts.
However, customer did inform us that he has an account also set up with us and he was initially informed that we would not be able to transfer them, as it was his own choice to use the Pay Pal account and not his account set up with us on this occasion. As a courtesy gesture we will on this occasion transfer the bubbles points earned onto the actual account set up with us, and we hope that the customer will find this to be acceptable.

Peter Richardson´s profile

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Peter Richardson
United Kingdom