Ordered some shelf clips with "next day delivery" as a shelf in the office had collapsed. They didn't arrive. After a couple of days I emailed to query the whereabouts of the item and they said "oh, they should have been delivered - we'll contact the couriers".
Two days later I hadn't heard back so emailed again and they replied to say "sorry, we're still trying to trace the items with the courier, would you like a refund?" I explained I didn't want the refund as I wanted the item!
A further 5 days later I emailed again and was told "we have been unable to trace the order with the courier. Would you like a refund?"
As it is now two weeks since I ordered with the "next day delivery" I have said yes, fine, I'll have a refund and will go back to Amazon where they are more expensive but at least you know it'll arrive!
I didn't feel that OfficeNerd really cared whether my order ever replied or not and their constant efforts to get me to accept a refund seemed to be an attempt to get me off their case rather than an example of good customer service.
I placed an order on 1st April with Boots.com, it arrived at the local Yodel depot at 2am on 4th April, now on 12th April it is still not here and is still showing as being in the depot. They are worse than useless to speak to, don't care at all about customer service, I wish they could be closed down.
Boots have been kind in apologising and giving me a partial refund etc, but they can't get any more info out of Yodel than I can. I doubt the parcel will ever arrive. If I could give Yodel 0 stars I would.
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