Unbelievably poor customer services! never known anything like it in 15 years of online shopping!
Took money twice, 7 horus of calls to 'find' second amount. handset never delivered, but they couldn't find it without 'telephone number'. Millions of repeat questionos and holds from Indian call staff, very obstructive and rude.
Oh, and the 'complaints team'. Ha
We can't offer you that. Well, what can you offer me?
Some credit on your account?
Well, this fiasco has cost me around £140 in time
No, not that much
You have to activate the sim, then call us and we'll see what we want to put on it.
You think I'm EVER giving you business again?
How about the handset you were supposed to send me, how to activate without a handset?
Can you send me a pre paid Sim instead?
No, we can't do that.
If it wasn't annoying it would have been a bit funny. With a bit of luck the 4G race will demonstrate that 3 are as expired as their name now is!
Bertie, ta for your comment. ive given Flubit a try. success! you made an offer, i bought it.
you then delivered a different item to the one i ordered! whats this? the websire is now down for 2 days? so i cant arrange to retrun it and by the time i return from holidays im sure itll be fun arguing with your staff under the sale of goods act for a refund!
great experience so far!
Sadly a pretty useless company. Whenever they can't get a better deal (about 80+% of the time, so either I'm bargain hunter of the century or they're not very good and rely solely on purchase power discounts!) They say it's prohibited.
I.e PAYG Phones. They can certainly source them from amazon, as I have had the phone 'offered' when I found it at amazon. However, direct from 3 for instance, and it's 'ooooh that's prohibited'.
Incidentally, they DON'T have a telephone service, do not let the published number deceive you in to thinking they will answer the phone, it's a droll little automated selection followed by the phone ringing out, there's no one there.
More trouble than it's worth, had more value for money using topcashback and less time wasted too.
Always very difficult to be too wide ranging about a delivery company but I have to commend the delivery company TNT who were polite, efficient, helpful, and even waited when it took me an extra 3-4 minutes to get back to bring the delivery in, absolutely above and beyond in that case and very much appreciated by me!
used these guys to buy tools and bits and bobs for DIY onwards over the years, and have found them to be generally very good.
Sometimes they don't have the product in store but the deliveries I've had have been good with glitches ironed out well.
Always found them to be excellent, and they often set the standard for customer services. Astonighing considering the range of goods they carry, they're my go to site (and most peoples)!
Only wish they're search functions in sidebar were better but then again no one else carries this range so it's probably the best you could expect given the choice!
Can't argue with the facts people, Amazon as it stands today is a safe bet for buying!
Me and my partner both order from M&M and they've been good. The difficulty with buying on line (especially clothes) is sizing but we've found if we're a bit iffy between sizes and there is the option then buying both sizes and paying up front for returns via the pop in package drop off centres they use is cheaper and faster than parking in town! Another success and they're generally very fast at refunding returned items, usually taking a day or 2 maxumum, just as it should be.
Will continue to use, but would be nice if they carried more small/medium clothes or had a slightly bettwe size search function as we're not all built like weebles!
Make sure you update your website offers as fara in advance as possible, and possibly (a la aldi.com.au) put your grocery prices so even if we can't order online we can compare.
Other than that, brilliant store, occasional problems with goods (usually incorrectly stored cold items like cheese) which can be a bit annoying but accept this and save money as it's on the way home!
Having had faulty items from another big company (which they dealt with well but were unable to supply working items) I bought from Tesco Direct. Items arrived very quickly (surprised by Yodels' efficiency in this case as have heard mixed reports) and the items were exactly as needed. Chap on the desk was friendly and not the first time I have used Direct, as delivery to the desk is free and can be combined with the shopping!
Yes they're big and they have made mistakes on orders sometimes, but they do seem to rectifiy them well.
We get our dog food from these guys (last 2 years), a very small local operation who deliver in the East Midlands. They do sometimes take a week to deliver but as we order in plenty of time this is never an issue and the value is very good. The deliveries are always by a really friendly delivery woman and the service on email and phone is also great. On the one occasion in the last 2 years when food was delayed, they called us to let us now, which was nice.
Every consumer occasionally has difficulties, the challenge of buying sight unseen in some cases. In Play's case, they have typically dealt promptly with any questioons, and have provided information and assistance over a few years worth of purchases. Sometimes delivery is slow, other times fast (slow being around their estimated delivery, fast being next day!)
But on the whole I have been very impressed. Case in point, I purchased a micro SD card around a year ago (14 months), never thought to check it's speed. When changin phones, i noticed it was class 2 and I was sure I'd bought class 4 (which I had). Despite the purchase being over a year ago, play apologised, accepted return, and sent the item I should originally have received. I was very impressed, and will be rewarding that with further purchases, as Play are also (usually) fairly competitive, and a couple of pounds on larger purchases isn't as much of a deal breaker as poor service.
Well done so far Play.com!
Original review - I would not purchase from eBuyer again (after spending c. £3,000 over the last 3-4 years) based on their response to my recent return under the distance selling regulations, where their trained squirrel quoted an OFTguidance document and beleived it to take precedence over the actual legislation! 'I know about the sale of goods act' was her response, which was nice, but tht'a s a different piece of legislation to the distance selling regulations 2000 and the OFT document is open to interpretation whereas the legislation is clear on leaving the customer out of pocket for returns under the7 day period of the distance sellings regs! Suffice to say (fortunately I am in the legal profession so my fees will be coming out of eBuyers pocket) taking them to small claims court as it is a principal that Amazon, Play, and other good e-tailers don't abuse. Will shop at Amazon or Dabs from now on as always had excellent service and well trained staff. That said, very little has ever been returnred to any of them!
UPDATED FOLLOWING THE VERY FAST 'RESPONSE' from Ebuyer's Nikki.
Absolute diddly squat! Funny how they can instantly respond to such reviews and 'sound' great and concerned to anyone reading them, but then...still do nothing! If their service was as good as their responding to poor reviews, then there would probably BE no poor reviews!
Should have updated this a while ago!
eBuyer did remedy this issue and acknowledged that it was the goods at fault. Although they required chasing which should have been needed, they did reimburse my out of pocket expenses in sending back the defective goods. Note that they took less than an hour to test the items to find them not suitable. As such, I have altered the rating to 3 stars as this is a 'middle of the road' experience now that resolution has passed rather than a truly awful one. Hopefully they will have learnt from the customer service experience. I will find out when making future purchases.
Called JL and they advised me store had stock and would price match (never knowingly undersold my ar$e!).
Walked to store to be faced with clueless 'we don't stock that' response. useless and poor internal comms! very dissapointed with experience, purchased from a different retailer in the end.
Ordered an item (garish pink fleece for my better half).
Arrived in 2 days. Not only that, but online discount on their website didn't track, and when I phoned, they refunded the amount that was supposed to be discounted straight away, very impressive!
Would use them again if this is the level of service they offer!
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