Despite speaking to several operatives at their call centre no-one was able
to give accurate information about a C & G account I wanted to close . Even on the dedicated number they coudn't deal with my enquiry properly. Googled & found a local contact number & spoke with TSB branch direct . Can't see the point of call centres staffed with people who lack key knowledge about their own products!
Couldn't get my dog's joint tablets in the local pet stores as out of stock ... went online & found Pet Supermarket were quoting a lower price & giving a first order discount as well. Placed the order & the products arrived virtually by return . Great service & I will now consider for all my pet needs .
Tend to collect items from their Slough store as Hermes just left a package sticking out of the post box in full view of the street when the courier option was chosen.
Just find store staff & online customer service to fall short when compared with other major quality retailers.
Shame really as what they sell can be well priced & of a good quality.
Bought their 5 year extended cover when I purchased my LG dvd player back in 2008 , & was today supplied with a new Sony blue-ray machine as the LG had developed a fault rendering it beyond economical repair.
Was politely asked for a £10 contribution as a substantial upgrade was being offered & had a new 5 year supercare warranty chucked in without asking .
More than happy!
Very impressed with this retailer & wouldn't hesitate over buying more expensive goods as they don't quibble & deal very fairly with customers in my experience.
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