Philip´s profile

Reviews (1)


Rimless glasses and the inner securing screws/nuts had not been treated with a locking solution - the result was the glasses fell to pieces within a couple of hours. My local optician kindly remedied the problem without charge. They did however make some comments about the firm that had assembled my glasses.

18 November 2011

Reply from ThinLenses

Hi Philip

We are very sorry to hear that you had a negative experience with us. The fact that the screws were not treated with the correct locking solution is clearly an oversight on our part and should have been picked up by our quality control team .This is not normally the case as we always strive to achieve the highest levels of quality control and customer service. We would like to sincerely apologise for this and our Customer Service Manager will be contacting you shortly to discuss how best we can rectify this issue for you.

Philip´s profile

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United Kingdom