This experience only relates to Stratstone Jaguar Manchester. I’d never purchased a car off the internet and this one has left me out of pocket and extremely annoyed. Yes things go wrong with used cars (as it did with mine within the first 6 hours) its how these problems are sorted out (or not) that a car dealer is judged and the term ‘epic fail’ springs to mind. Communication from them was non existent and I was left to chase them to be told ‘its only a 7k car, what do you expect?’ , ‘We are really busy’ or ‘We don’t know when we can get the car back to you’ – dreadful experience and an embarrassment to the Stratstone brand.
Over the years I've bought many watches and I've had two from watchfinder, both were returned and I give them credit for a swift refund. The first was a Rolex which was used, but described as mint - It had quite a few scratches so was returned at my expense and refunded (fair enough) . The second was a Tudor which I bought several months later and I was told I'd have no issues with the watch as it was new with all seals and papers. On arrival, no seals and quite a few scratches. Clearly been worn. I contacted them and they did apologise saying the watch had been previously sold by them and must have been worn. They agreed that they should have checked and did pay for the return. I've been disappointed twice, I won't use them again.
I bought an IWC aquatimer from them in person as I live near their shop. Very professional and knowledgable. Great level of stock and many of the watches are new and unworn. They provided a valuation certificate and all warranty cards and papers. I found them a little pricey compared to some other sites but you get what you pay for.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.