I tried to arrange car hire at Fuerteventura airport and was committed to pay the full amount on my Egg card, before being told that the rental company, Orlando Car Rental, was not on site, and that I would need to be met and taken by bus to the rental office. As this was not suitable given the late arrival time of 2030 and that we were travelling with a 21 month old child, I was forced to cancel immediately and pay a £15 cancellation charge.
The lack of transparency till one has made a payment, and the policy of charging for cancellations when precise details are not made available till full payment has been made, constitutes poor customer service.
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