"I purchased a product online a month ago and got a confirmation that the order was placed. I contacted a week ago about my order still not arriving and they told me my credit card was declined which isn't possible since I've been ordering other things online and they've all gotten to me. I asked if I was ever supposed to get a message from them stating my card was declined and instead of answering my message, they sent me an apology for taking so long to answer my email and gave me a 10% off discount for my next order. Today I get an email asking me to review the product I bought which NEVER got here. I go to oneclickpets and chat online with their customer support representative and he told me again that my card was declined and took a very long time answering my questions of which I was ever supposed to get a confirmation that it was declined. He said I was and I asked why I never did and he instead asked, do you want to cancel the order or give a new card number. This is a company with a potential and i know it can do much better and i have hope for it. Average experience, first time. . I will have to check my credit card statement for this month to make sure they didn't charge me for the product that I have never gotten.
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