Hughie Clark´s profile

Reviews (3)

Amazon

fantastic, never lets you down

fantastic service every time

Menkind

Dont know yet as not resolved

Good Afternoon and thank you for your reply.

Ref Order Number MZ 185861

I am totally at a loss to understand your comments. I emailed as I had not received the order after a week, due to the fact that I had checked my account with Paypal and noticed that they had given you a wrong address of - Villa Costa, Richmond Road, New Barnet, Herts EN5 1RX ( my old address) and not my current address which is 44 Northlands, Potters Bar, Herts, EN6 5DE. Now in your reply I am told that you sent it on the 1511/11 to Jessica Thornton, 21 Mountfield Avenue, Sandiacre, Nottingham, NG10 5LS

Please can someone tell me what is happening, I need this order fairly soon, I loved your website and the goods on offer(for every occasion) and that is why I opened an account, but this is fast becoming an unpleasant shopping experience, especially as I have told several of my friends about how your company can solve the dilemma of what to buy for that special occasion

Many thanks

Hughie Clark
44 Northlands
Potters Bar
Herts
EN6 5DE

23 November 2011

Reply from Menkind

Please accept my apologies for the confusion, our system had assigned the wrong order to this email request, so to me it looked like this had been shipped to Jessica Thornton. I can confirm this is not the case and the incorrect information was given to you due a technical glitch.

I am currently waiting for our dispatch company to confirm if this order was shipped to the Villa Costa or the Potters Bar address.

We will get back to you via email as soon as I have had this confirmed. Again, please accept my apologise for the confusion.


Thanks,

Menkind




Dear Hughie,

Your order was despatched on the 15th November, when you wrote this review that was the 4th working day. It clearly states on our website that you should expect to receive your item within 5 working days. Please let us know if your order exceeds our delivery estimates.


Kind Regards,

Menkind

Hughie Clark´s profile

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Hughie Clark
Reviewer
United Kingdom

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