At first Essential appeared not to give the best cover for the price on single trips.
However, the cover is more than adequate and allows you cover 'extra health' conditions at competitive rates; some companies wouldn't even cover maturational 'low blood pressure' for my child.
Cover was overall the best value for what we needed.
Needed a pair of Gore-tex socks for my daughter. Was given 'Gear Zone' address, as there were no appropriate socks at 'Venturesport, Norwich'.
Received e-mail some time after on-line order - socks not in stock, they'll go to the suppliers.
Received a phone call days later to say they'll have to send a different style, with a return envelope if I don't like them.
Received e-mail days later to say I'd be getting 'a refund as requested'! Apparently my parcel had been returned by Royal Mail within 2-3days which isn't normal even for recorded items.
I never received a parcel or 'delivery card' and my postman did not receive the parcel either.
I called and left a message to enquire about my order and received no call back, so tried again.
Staff were very polite, but didn't really offer a satisfactory or proactive solution by which to resolve the situation e.g. a money off voucher to reorder the socks.
This whole process took just over a month and I still have no socks.
I now have a refund.
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