Have used for a few years now, and price is always the best for the level of cover provided. Easy to use, clear website with cover levels for all plans clearly specified. Like the natural disasters option (e.g. disruption due to civil unrest, natural disaster). You pay extra for it, but not many seem to give this option clearly. Luckily, never had to make a claim (touching wood!), so this aspect of service untested. All paperwork and email communications have always been clear and easy to read and understand.
I rang to ensure that the item was in stock before I ordered and the chap who answered the phone new immediately the part that I was talking about and confirmed that it was in stock. I completed my order online and it was delivered by first class post the next day. This was the cheapest price that I found as well. Excellent service - well done!
Just one niggle. A recent £10 voucher under the loyalty scheme sent to me could not be used on sale items. Whilst this is in the loyalty scheme ts & cs it was not on the email. As I pointed out on the phone, busy people who shop online do NOT stop find out the details not obvious, and when ordering a message came up saying that the voucher HAD been applied. Whilst very unhappy about this I have to say that every other dealing with this company has been excellent. I am a huge Fitflop fan and they always have a great range, excellent stock availability and great sales.
Used twice now (old damp house!!) and both times advice given and speed and efficiency of delivery superb. If you phone, you get Roger not a call centre or script and this man knows his stock!
Products also excellent - I guess he wouldn't bother with ones that weren't!
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