I've been using Mozy for quite some time - a couple of years. When I started using Mozy, I also tested other backup software, and Mozy turned out to be the winner.
Since then I've had no problems using the software itself, but the upload speed is horrible, and the CPU usage of the software is often peaking at 100%.
This means that I had to choose a smaller backup set, just to make it usable.
Now I want to cancel my subscription (the automatic withdrawal from my credit cart), but I don't want to delete my account, because I have just paid for a year upfront. I would like to still have access to my backup, even though I'm not backing up anymore. (mostly because I paid for it - I don't think I'm gonna need it).
It is not possible to do from the control panel at mozy.com, and there is no support email to write to - the only option I have is the community support - meaning that other customers should help me. Whack!
Backup software without a support email or support chat? Don't go there?
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