Clare´s profile

Reviews (3)

Rubbersole

Good products slow delivery

I bought and paid for my goods on a Wednesday and received an email the following day saying they had been despatched. When I hadn't received the goods by the Monday, I checked the tracking service which showed that they had never been despatched so I sent an email chasing them up. I was informed that the tracking system was at fault and that they had been despatched and when the tracking system was working later that day I would be able to check. I did indeed check and the status was the same, on the Tuesday morning I checked again and lo and behold they had been collected by the courier at 18:00 on the Monday evening. I eventually received my goods on the Wednesday, a week after ordering, would I have received them had I not chased up? I guess we will never know!

26 April 2013

Reply from Rubbersole

Hello Clare,

I have taken a closer look into your customer account and I do see that you did opt for our free delivery with Yodel which as we state in our Terms and Conditions on our website, we allow a maximum of 6 working days to arrive from despatch. Your order was placed on the 17th April and shipped out on the 18th April. Parcel tracking is showing the parcel as having been delivered the 24th April, the 4th business day from despatch, so your parcel did arrive well on time.

If you have any additional questions or concerns about your parcel tracking or anything else, please don't hesitate to contact our customer care centre and we would be happy to assist you.

Kind Regards,
Katie, Rubbersole Customer Service

Protect your bubble

I'm happy in my bubble!

Need insurance for my new iphone 5 and after shopping around found a great deal with Protect your Bubble. Quick and easy to use and fully protected within a few minutes!
Highly recommended!!

03 October 2012

Reply from Protect your bubble

Dear Clare,

Thank you for reviewing Protect your bubble.
We're glad to hear you liked our quick and easy setup process.
As an existing customer we'll reward you for referring new friends who purchase a gadget policy with us. Check out our referral scheme here:
http://uk.protectyourbubble.com/introduce-a-friend.html
Your feedback is appreciated.
Kind Regards
Ash
Protect your bubble

Jacinabox

Speedy delivery and excellent products!!

The products were exactly as described and we received them very quickly indeed!!

Clare´s profile

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Clare
Reviewer
United Kingdom

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