I bought and paid for my goods on a Wednesday and received an email the following day saying they had been despatched. When I hadn't received the goods by the Monday, I checked the tracking service which showed that they had never been despatched so I sent an email chasing them up. I was informed that the tracking system was at fault and that they had been despatched and when the tracking system was working later that day I would be able to check. I did indeed check and the status was the same, on the Tuesday morning I checked again and lo and behold they had been collected by the courier at 18:00 on the Monday evening. I eventually received my goods on the Wednesday, a week after ordering, would I have received them had I not chased up? I guess we will never know!
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