Thank you for taking the time to provide feedback about our service. You obviously seem very upset judging by your comments and so we are a little confused as to why you did not make any contact with us at all to discuss the matter. This would have given us the opportunity to hear your grievance and also for us to return the items to you if you so wished.

1. The prices we paid were not 'plucked out of thin air' but were in fact taken from our website. Item 1 that you sent in as working had a faulty hold button. Please see the clearly displayed faulty price on our website for this model, which is the price we offered. Item 2 although correctly sent in as faulty does not however power on at all. Again we clearly state that any item that does not power on will receive a maximum offer of £5.

2. We sent you a revised offer email for each of these items to allow you to decline the offers if you so wished. We would happily have returned the items to you should you have chosen to decline.

It is important for us to ensure that anyone who uses our website has a positive experience and we will be happy to discuss the issue further and also to provide any additional information that you may require.