I ordered a product on the 8th of April and was given a delivery estimate of 5-10 working days - 22nd of April with no product in hand, I emailed their various email addresses and received no response, contacted PayPal and they only gave me the option of raising a claim (normally they allow you to contact the seller via them), and I received the refund within minutes, so obviously known issues with this seller.
I can only surmise that PayPal have received so many complaints that they've locked the account and are issuing refunds on demand without going through the normal complaints procedure.
Don't bother ordering as you won't get anything other than a long wait.
Gareth Daniels found this review useful
ordered a washing machine, was given a delivery date so booked time off work, was then called at the last minute and told it wasn't coming so would be delivered the next working day (after the weekend)
when it did arrive I wasn't at the house and the delivery driver was quite rude about getting me to be there when he wanted me to be there and not when it was physically possible to get there
being in a rush they didn't let me check the machine over, as soon as they left I discovered the back panel was smashed in - tried to call them back and mysteriously they didn't answer (office line or mobile of the drivers)
took nearly a week to get through to someone who would then authorise the return, several days later they actually collected and here I am another week later with no refund having had to raise a claim on PayPal to get my money back
their stock answer on the phone is "that's not my department but I'll get someone to call you" which of course they never do
absolutely the worst customer service I've experienced in quite some time, will stick to the bigger outlets in future
I ended up paying 30 quid more to currys who delivered within 2 days and actually installed it for me
I've bought several items from systo now, always because I've been looking for a specific item and they've come up as the best price. Site is easy to use and items arrive relatively quickly.
My only comment or suggestion for improvement would be to offer a guarenteed next day delivery option for items that are in stock.
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