Ordered a tile cutter on Mon 5th Aug by economy delivery (3-5 working days). Got no email regarding delivery so emailed Thur 8th Aug to check if it is in stock but no reply. Emailed again Fri 9th Aug to request cancellation & refund. Then bought one from a shop over the weekend as I can’t wait any longer. Finally got reply Mon 12th Aug that “ordered… last Mon after 12pm so we do have until tomorrow to deliver this”. On the same day, they also sent me an email that they have despatched my order – hence my cancellation request last Friday was ignored. I was out of town offline this day so by the time I read the emails on Tue 13th Aug, I called home and asked my wife to reject the delivery but the courier had already been 5 min ago. Hence I contacted BSO and requested return & refund but “We do not send pre paid. You send it to us with proof of postage and we will refund you if applicable up to £5”. Took it to a post office and it will cost £16 so requested BSO to arrange courier collection but no reply after 3 attempts. So now I end up having a spare tile cutter.
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