LORRAINE´s profile

Reviews (2)

Jules B

Great item - delivery rubbish!!!

Bought this as one of my husbands birthday presents as it is retro and he loves 80's designs.
Bought this as the option was for next day delivery. All through the day I received emails and the final one stated the parcel would be with me between 4.45 and 5.45 that day. When I looked again at 5.15 the tracking stated the parcel could not be delivered and I had to phone to re-book a delivery time - not what I paid for!!!
Took 15 minutes to get through but I was promised the parcel would be with me the next day.
The parcel did arrive but this was a day later than I paid for.
I emailed the seller but received no reply.
The watch was great if not a little over packaged - at first look I thought they had sent the wrong item as the box was huge.
A nice item but I wouldnt shop with the sellers again as I had a bad experience with the delivery and no email from the seller.

22 November 2012

Reply from JulesB Limited

Dear Lorraine,

We are sorry to hear that you have had a bad experience with our DPD delivery service. We have spoke to the delivery service and they have advised that the driver had unfortunately ran out of his legal driving times and was no longer able to carry on with his route.

We have issued a complaint with DPD as we feel this is unacceptable, due to this we have reimbursed you your postage charge. It is only the customer that gets responses from the courier so we have only become aware of this issue now, DPD are very reliable and problems with the services are rare. We are sorry that this If you do have any delivery issues with please contact us directly and we will be able to resolve them for you.

Due to the style of the box for the watch we had no option but to package this in a larger box to prevent breakage but we have passed on your comments. We apologise for any inconvenience caused.

Kind Regards
Jules B

Mazuma Mobile

Fantastic service- the best!!

Had my husbands iPhone to sell and checked out a few sites. Mazuma gave the best deal so I went with them. I printed off everything online, sent the package off and the next day I was told the cheque had been posted out to me - low and behold the very next day I received a cheque for the full amount!!
Top class service and highly recommended.

LORRAINE´s profile

profile image of LORRAINE
LORRAINE
Reviewer
Female, 1970
MANCHESTER, United Kingdom

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