Not sure whether they sell second-hand good as 'new', but I ordered a phone and it came with just the phone and charger in a box - no instruction manual or anything. They really screwed up my delivery by failing ensure that the correct instructions were on the parcel. This caused me immense inconvenience and ruined a weekend (it was a birthday gift for a friend). I paid a large amount for next day delivery for the privilege.
When I complained, they were rude and sarcasitc and did not deal with my complaint in a professional manner. They also absoutely refused to answer my question about whether the phone should have an instruction manual with it. They did not refund any postage either. Incredibly incompetent people, and zero customer service.
The way that a company treats their customers is one of the best indicators of whether they are worth dealing with. It is fine to have cheap prices, but I would rather pay more to have the confidence that any problems will be dealt with satisfactorily. I would advise anyone against using this company, as they are only interested in the sale, absolutely no regard for their customers, or take any responsiblity in the event of a problem.
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