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Poor customer service - effectively stolen money from a charity

We put in a huge order with Nisbets (around £900 worth of kitchen equipment) - they delivered around half of the equipment the next day and said the rest would be delivered shortly. The rest of the equipment was delivered over the following WEEKS, around three or four items at a time. After around 5 weeks there was still outstanding items to be delivered, and Nisbets refused to credit us, stating that it was outside the 28 day period whereby this can occur. The fact that we never received the items and were used to the fact that delivery from them was appauling seemed to be of no issue.
I would avoid this company at all costs and will happily warn others against them. We are a charity that deals with unemployment and homelessness, and Nisbets have well and truely screwed us over.

Catering Equipment found this review useful

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Male, 1984
United Kingdom