A fantastic service all my issues were resolved by the "chat now" operator. It wasn't a problem I had, I just wanted to upgrade the service I had. This was completed with no fuss and the process was explained to me every step of the way. I recommend Fasthosts to all

First you wouldn't believe that I hadn't been told about a 12 month contract, in fact you insisted on checking the logs, which you couldn't find as you state below, i asked for a call back today, which didn't happen.

What a disgusting service, copy of your contradiction below in the hope it saves anyone else being taken for a ride.

Dear Lewis,

Further to our conversation this afternoon, I have asked one of our support team leaders to look through the telephone log to see if we could trace the original call when the server was first purchased. Unfortunately, we have been unable to find the call. All agents must go through a strict sales protocol with customers confirming the service purchased, the cost of the service, and the duration of the contract.

Once we have verbal confirmation that the customer is happy to proceed with the sale, the agent would then have taken your card payment details and processed the order. Whilst I am sorry, that you had assumed that the server was on a monthly pay as you go basis, I am confident that the agent at the time would have confirmed the duration of the contract with you.

Therefore, I can only confirm that the contract would still stand and we would be unable to close your current server VPS1075106273 or look at reducing the cost of the machine until it has completed the minim contractual term which ends in May 2015.

I had problems setting up my new Iphone 6plus , especially with regards to email send/receive.
I spoke to Sem Nuneza via the Chat Support and I was very very pleased with the kindness, effort, patience and time that was given to help me (a computer numpty) in getting everything to work spot on!