Vesternet reviews

Vesternet reviews

Excellent
9.5
from 0 - 10
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316 Trustpilot review(s)
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About

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Review by confirmed purchaser

Great website and lobe the Monday offers.

I am starting to build up a collection of z wave products in preparation for a house move, so haven't had a chance to try any of them yet. The website is very informative and I liked the idea of the free initial consultation. However, I sent my first message with brief details of wanted I wanted to do, which received a quick response asking for more detail. I then went onto granular detail, but have never received a reply to this.
I have used the chat box since though and had almost immediate responses each time.
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Review by confirmed purchaser

Great service and very helpful staff.

Would buy from them again, and I did. :-)
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Review by confirmed purchaser

Fast, reliable, helpful

The very best in the UK z-wave reseller.

Fast shipping, helpful customer team, RMA process is "easy-peasy"

Highly recommending.
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Review by confirmed purchaser

Excellent product support and service!

I have made a number of purchases from Vesternet, starting with a Z-Wave controller and added a number of other sensors in a sort period of time. I have found both their sales and support team very helpful and responsive and their satisfaction promise very convenient especially as I didn't know much at first, tried a Z-Wave controller and then returned it to get another make and model as I learned more about the system. I totally recommend them!
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Review by confirmed purchaser

Quick delivery and items were just what I needed

Items were just what I needed
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Review by confirmed purchaser

Shame about the conflicting Technical advice

The Company - prompt service, well packaged goods, easy to order.

Technical Advice - I was pleased to get a well-reasoned response to my presales query, recommending a couple of options and products, which I took up. However, I have an old, simple boiler system, which the boiler controller did not understand. I therefore had to do some coding, seeking an existing solution template, I contacted support again, but this time was told I should have had a different configuration :-( After couple of evenings work I have a working system under software control, but was disappointed it took a lot of effort to get a basic configuration working from first principles.
The goods - The VeraLite controller is very good value, but not always clear on how to make it work, register it, or the Android app to use with it. The Remote Controller is a complete waste of money, despite the Application note saying it works well with the VeraLite, it does no such thing! It cannot manage any Vera settings, and will not talk to the boiler controller either, so is basically useless.
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Review by confirmed purchaser

Straight forward

Exactly what you would expect from a web shop - easy ordering and quick dispatch.

Plus Points for when your emailed your invoice the links to the manuals for the stuff you have purchased are embedded. Very very convenient.
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Review by confirmed purchaser

Beautiful site - Fast deliver - Very good customer service

web site easy to use.
many advice always usefull.
Fast europe delivery.
Very pleasant customer service

thanks a lot.p
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Review by confirmed purchaser

Terrible

Nothing works, and people just try to make me waste my time doing silly things.
Just go elsewhere.
Vesternet

Reply from Vesternet

Franck and I have a completely different opinion on this issue so I think its only fair I respond to such a damming review (this is our first 1 star review ever).

Franck requested a product return, which is fine - we offer a 365 day returns policy. But we always see if our tech support team can help before a return is made. This often solves about 80% of problems and no return is needed, making everyone happy.

In this instance, we did all we could to help, but because Franck still couldn't get it work, he's decided to call us a terrible company and blamed us for everything with the products (all of which we sell to other customers who have no complaints).

Its clear in this case we shouldn't have offered to help. But we do try our best to be as helpful as possible, and will continue with that regardless of this review.

I've offered my apologies to him, but he responded saying he wanted to give us 0 stars. Clearly he's really annoyed about how this case has been handled.

Whereas we still believe we've done everything in our power to help, like we do with every customer - and which all the other 5 star reviews in here clearly evidence.

If anyone has doubts about our sincerity in helping Franck here, please feel free to email me direct - dave.bell@vesternet.com - and I'll gladly share the full email and ticket transcript history with you.
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Great Service

Home automation using z wave technology is new to me and the service I received before and after purchase was great. They answered my questions/concerns and put my mind at rest. Their collection of help videos, documents and support on the end of the phone or IM is great.
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Review by confirmed purchaser

Good Service with Good support from vesternet.com

ordered the Veralite controller, TKBhome Skt, TKBHome Power Meter and a fibaro dimmer.
veralite using quick setup instructons "couldn't find vera" - Remedied by find ip address of vera controller in router and put this into web browser - setup continued as described in instructions.
Played with the various combinations of switches, settings and lights with the dimmer using vesternet tutorials and fibaro diagrams.
Found Marks tutorials easy to follow and a great help.
have now installed the dimmer in the landing light using existing wiring and switches in non dimmable mode and am trying veramate on ipad and phone with imperihome on android so far all working well.
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Review by confirmed purchaser

Great advice and very knowledgeable

Before choosing a system I had a few calls with Mark. We discussed what I was trying to achieve and came up with the best solution for me. I've now grown the system to quite a size and whilst doing that there have been a number of on-going questions, which Mark has responded to quickly. This has meant that I've been able to put several energy saving automations in place with relative ease and see the results straight away via the energy monitor.
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Review by confirmed purchaser

Great service and support

Vesternet has always offered the products that I want at a competitive price with excellent customer support.
The website has a wealth of technical documents, guides and how-to tips that is unsurpassed.
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Review by confirmed purchaser

Superb service and technical backup.

I am trying a few different modules before redeveloping my house and have bought them all from Vesternet. They have good prices and excellent application notes and YouTube videos to explain how to set up things.
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Review by confirmed purchaser

Excellent custom service

Vesternet finds the time to support its customers and I can testify to that. Keep it up
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Review by confirmed purchaser

Vesternet - Home automation done properly !

Not only do they have the latest products, they have compatibility guides for everything too. Ask them a question and they will take the time to respond :-)
You can't go wrong with Vesternet.
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Review by confirmed purchaser

Great service

Used vesternet twice now. Really good service. Would recommend for you automation needs.
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Review by confirmed purchaser

Very pleased with Vesternet's product offering and service so far.

Website contains a great deal of useful information to assist with selecting the right product and getting a system up and running.
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Smart Home Pros

At AutomatedHome.com we deal with many smart home companies, none more professional than Vesternet. We've worked closely with the Vesternet team on several projects now and always find them forwarding thinking and knowledge. In particular their push into the wireless home automation market has helped to bring new product ranges to UK smart home enthusiasts as well as mainstream consumers who want to save on ever increasing energy costs.
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Review by confirmed purchaser

Knowledgeable, fast, efficient and flexible

If you want to know about home automation talk to Vesternet. If your unsure about what to buy then use the online chat service.

Our Promises

FREE Delivery

All UK orders above £150 are shipped Free of Charge. Express and Next-day delivery options are also available. All shipments are made from our custom-built UK warehouse. All orders placed before the cut-off time will be shipped the same day - we even display a cut-off timer in your shopping cart.

365 Day Satisfaction Guarantee

If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We've made the process as simply as possible with no catches or exceptions. FREE Return Shipping for any product needing to be returned to Vesternet under warranty or damaged during shipping.

Easy to Talk To

We offer a variety of ways for you to easily speak directly with our experts... Live Chat, Email, Ticket helpdesk, Phone. Take a look at our Contact page for a full list of emails and phone numbers.

Guides, White Papers and Help

We're constantly expanding the information available on Vesternet to help you select the best products and technologies for you including... Guides, Articles, White Papers, Videos, Blogs.

Lifetime Technical Support

You'll always have FREE access to our Technical Support, Customer Service and FAQ forums, as well as all other online resources, help and installation guides, white papers, and articles. If none of our online resources answer your query you can always raise a Technical Support Request.

Competitive Pricing

We maintain the most competitive pricing in Europe. We work closely with our suppliers to bring the products you need at the best possible prices. However, if you do see identical products at even lower prices, contact us with the details, we’ll do our best to price match them.

About Vesternet

We are Europe's No.1 Home Automation shop, focusing ONLY on the latest wireless sensor network technologies of LightwaveRF, Z-Wave, ZigBee & INSTEON. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with Free UK Delivery over £150 and 365 Day Guarantee!

Visit Vesternet

Contact information

Call us on: +44 (0)845 226 8572
We live here: United Kingdom

Category

Vesternet is ranked 33 out of 118 in the category

365 Day Satisfaction Guarantee

Trusted by Thousands...

If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We've made the process as simply as possible with no catches or exceptions.

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